Southwest Airlines Community

@FDGTexas wrote: If my promotional period was supposed to be a strict 90-days from when I requested—then the May 31st date doesn’t make sense—neither does the confirmation email arriving on 2/23/23 stating my status match was granted and just started. I think I’m most upset about being told I had until May 31st—same date as my A-list promotional status was ending—to complete the challenge,   It's a little confusing since they mention two dates, May 3rd as your 90-day window and May 31st as the end of the promotional period.    So depending on that clarification would change whether you have five flights or seven that qualify.   @FDGTexas wrote: That said our records indicate that only two confirmation numbers qualified, XYZ123 - 1 segment earned-Booked on February 3 and Flew on February 27, and XYZ234 - 1 segment earned-Booked on February 6 and Flew on February 24. The rest of the reservations that were booked from February 2 until today, were either redemption reservations or reservations that were not flown, which do not count towards this promotion. As such, we are unable to honor this promotion for your travel. We apologize for any disappointment.”   This part is the strangest - for some reason they think these were booked with points, or I'm not sure if the fine print would have excluded travel credits or vouchers from qualifying.   Or that you didn't complete your flight, that's a strange one that they think you didn't actually fly. If you have the boarding passes that might help although you could in theory still not have flown, I'm at a loss what the mix-up might be.      ... View more