@MarkHursh is this something your Team is aware of/could look into? @bec102896 seems to have a grasp on what they're referring to, but it appears that after a reservation goes through a schedule change some Customers are unable to take advantage of a price differential because a change is allowed after the schedule change and does not take into account a cheaper fare.
I may have butchered that explanation, so feel free to chime in here @bec102896!
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