I started my trip annoyed by a 3 hour delay. Fine no biggie. I get my luggage and book it. I have a tear down the back side of my bag, whatever no biggie. I get to my destination and go to change and everything in my bag is SOPPING wet. I was going to just let it go and figure it out.
I had a flight out with a connection before my destination Sunday. About 20 min before boarding (so I was at gate waiting) I recieved a notification that my connection was canceled. No biggie its a bigger airport but ran over to customer service. While waiting in line they changed my flight to TUESDAY. I pulled up a flight leaving the next day (monday) with tickets for purchase and customer service told me no they put me on a flight and that's that and weren't willing to give me anymore help. They also told me I could retrieve my luggage TWO DAYS LATER when I got in. I have two small children at home who I care for during the day and a job to get to. At this point I started searching for flights and making arrangements to find a babysitter for my kids at home, finding a new flight, getting somewhere to stay, rides and hygiene, clothing etc. I called and talk to a SWA rep and they said since it was NOT weather related there should be no issues getting reimbursed and that if I can find a flight sooner that I should be able to be reimbursed for that as well. Well about 2500 dollars later (not including what I had to pay a babysitter) and I recieve an email offering me a 150 dollar love voucher and told (in short) to pound sand for anything else other than my original refund. I would have rented a car and driven 15 hours had swa not led me to believe I would be receiving some form of reimbursement for at least SOME of my unexpected expenses. I'm so disgusted. I don't know what happened to southwest during covid but it was not good. On my flight back today I heard non stop southwest complaints.
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