07-08-2023
03:44 PM
Do you work for SW? I think you do. We booked a flight. If the “airline” wants to renig on our contract regarding what we committed to that’s on them to make us hole. We didn’t cancel or change our flight so not sure why we have to eat it. We booked in May. Why do we have to find an alternative? Don’t gaslight me. F off.
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07-08-2023
11:58 AM
Best seats available? You know SW doesn’t have assigned seats so I have no idea what that means? Regardless we booked a direct flight so an “alternative “ option that has a layover through Orlando, Dallas or Denver? Seriously? Turning a 90 min flight into an 8 hour flight is not acceptable and to boot no compensation? Traveling with a 4 yr old?
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07-08-2023
08:43 AM
My daughter and 4 yr old grandson had a flight today direct from Milwaukee to Baltimore at 4:25 pm. Yesterday at 4:25 pm she tried to check in and was unable to. Called SW customer service and was told they changed planes and no longer had a seat for them? Their solution was an 8 hour travel day connecting in Orlando? Or a 5:15 am flight on Sunday. Or a refund like they could just go book another flight that day at no exorbitant cost. Absolutely no compensation offered other than a refund. I think moving them was strategic not random since they were flying direct and I’m sure Alisters don’t get bumped and connecting passengers. No consideration she’s flying with a 4 yr old? I suspect their policy is “s&cks to be you”? Customer service was generally rude when I tried to help and quick to cut me off when I suggested a potential solution that could work for her.
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