07-27-2023
05:26 PM
07-27-2023
05:26 PM
I am going through a similar situation. Did yours get resolved?
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07-27-2023
05:21 PM
07-27-2023
05:21 PM
Were you locked out of your account after this? I am going through something similar and now cannot access or book flights with points/my companion pass for an indefinite amount of time.
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07-27-2023
05:04 PM
Thanks! I did reach out via Facebook and was told my account could be locked for 4-8 weeks. This is beyond frustrating when you are trying to use points and a companion pass (that I potentially will have 2 months of inability to use!)
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07-27-2023
12:42 PM
I went to book a flight last week and my account was locked. I called customer service and in the verification process, they provided an email that was not mine—-apparently my account has been hacked and someone has potentially used my points. They asked me to send a copy of my id for verification. I did this 10 days ago and have only received updates that they are “working on it”. Meanwhile, my account is locked and I cannot book any flights. The fares keep increasing. I have called back asking for a timeline or someone in the fraud department I can speak with and the company is unable to offer that. As for now, I can’t access or use my account, can’t book tickets, and there’s no timeline or anyone I can talk to about the issue! This is beyond frustrating when I am trying to book a trip for 8/10. Any suggestions? I have already filed a complaint with the better business bureau.
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