Thank you. She doesn't think she has a rapid rewards account. My mistake for not signing her up but I will call after the 21st.
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I booked a flight for my elderly mom with her credit card but we cannot find the email with the confirmation number. I have checked every email we have and I believe I might have permanently deleted it when I was running out of room on google storage. We have the credit card statement with the ticket number but the chat bot nor website allows for this option (unlike American Airlines). What should I do? Calling SW said it is more than an hour hold time!
Help!!
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