@bsurkein wrote:
Thank all of you for your replies. My problem is simple naivete. For some silly reason I thought that SWA is different; that it is better than this sort of SCAM. I have used SWA for many years, always with good experiences. I had never purchased reward points before; but I have used reward points accumulated from using an SWA sponsored credit card. In those cases I considered the points to be a free perk for using a particular CC. It never dawned me that SWA would operate with less than honesty and integrity in all phases of its business; that it would sell a product (reward points in this case) that had less value than the cash money used to pay for them. So, I didn't read the fine print. Yes, I know - NO REFUNDS - is very clearly posted on the website. I just didn't think I would ever want or expect a refund.
Shame on me.
It's a third party that runs this program but I can see your confusion. The service is still useful if you have a block of points and need a little bit more to enable the use of the points you already have.
I'm not sure who would benefit from those major large point purchases though compared to paying for flights up front.
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