I wish I had seen this "beware" before I booked a hotel through Southwest. WHAT A SCAM!!!!! I just posted about how horrible Southwest Hotel bookings are and never to use it—please advise whether or not they have found a solution or know who to file a complaint. Thank you.
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NEVER USE SOUTHWEST HOTEL BOOKINGS. It is a scam, and you never receive email confirmations. Not in your email or junk or spam. You cannot find the hotel in your Southwest.com account. It is nowhere!!!! After you book, you are "forbidden to cancel" by Southwest Hotels. Even if you try and cancel weeks and months before check-in, Southwest Hotels claims your money is non-refundable. Southwest Hotels says, "They will do everything to work on [your] behalf (I have this in writing from Southwest), to refund your money when you cancel," and they LIE that the "hotel said they could not refund due to hotel policy" (I have this in writing). I contacted the hotel and researched its policy online, and they said they charge 48 hours before cancellation. I had canceled 96 hours before. The hotel also advised me that they do not have my money and that the third-party Southwest Hotels- does. When I, for the 100th time through phone calls and emails, finally got in touch with a live person at Southwest Hotel Concierge, again, they said that the Hotel's policy said it was not refundable (I have this in emails). Why would anyone book a hotel through Southwest Hotels if it is non-refundable when they could book directly with the Hotel of their choice and get a full refund? Southwest still has my money and is still claiming the Hotel does. Which hotel, I ask? They said a "third supplier"? What? What third supplier? They said, "It just says supplier"? Again, I say, who is your "supplier"? They said, "It just says supplier"? WHAT? I have gotten the runaround for over a day. I am now on day 2 of trying to clarify who, What, and Why I can't get a refund or get my hotel room back (since I paid for it and now Southwest Hotels canceled it and has claimed it back along with my money). WHAT IS GOING ON????? PLEASE HELP IF YOU HAVE FOUND A RESOLUTION.
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