Southwest Airlines Community

HELLO, THIS IS BENJAMIN SIMPSON,  THIS HAS BEEN MY 3RD TIME TRYING TO REACH SOMEONE TO HELP ME OUT WITH THIS HUGE PROBLEM I HAVE.  ATTACHED ARE THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDES FLIGHT, RENTAL, AND HOTEL.  I RECENTLY USED SOUTHWEST VACATIONS FOR A TRIP TO HOUSTON. I BOOKED THE TRIP THROUGH SOUTHWEST AND BOOKED THE FLIGHT, HOTEL, AND RENTAL CAR USING SOUTHWEST. WHEN I BOOKED THE VACATION I PAID IN FULL WHICH WAS A TOTAL OF $1354.21( INCLUDING TAXES). THE TOTAL WAS FOR THE FLIGHT, HOTEL AND RENTAL CAR.  THE VACATION WAS SEPTEMBER 17TH,2023 - SEPTEMBER 22, 2023.  ONCE THE  TRIP WAS OVER I LOOKED AT ME CREDIT CARD (MASTERCARD ENDING IN 2345) AND SAW THAT I WAS CHARGED BY THE RENTAL CAR COMPANY (ALAMO) AND THE HOTEL (HAMPTON INN). I HAD ALREADY PAID FOR EVERYTHING UP FRONT WITH SOUTHWEST PRIOR TO THE TRIP. I DONT KNOW WHY I AM BEING BILLED TWICE!!!!! I HAVE TRIED TO GET THIS SOLVED WHICH THE RENTAL CAR COMPANY & HOTEL COMPANY HAVE TO ME I HAVE TO CONTACT SOUTHWEST TO RESOLVE THIS ISSUE.  ATTACHED IS THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDE FLIGHT, RENTAL, AND HOTEL.  UNDERNEATH THE SOUTHWEST CHARGES IS THE ADDITIONAL CHARGES I HAVE BEEN CHARGED BY THE RENTAL CAR AND HOTEL. I HAVE BEEN CHARGED 2X AND I NEED THIS RESOLVED ASAP. I HAVE BEEN TOLD SOUTHWEST HAS BEEN WORKING ON THIS AND I HAVE RECEIVED NOTHING FOR TWO WEEKS!!!!!!! EVERYTHING YOU SHOULD NEED IS ATTACHED TO GET THIS COMPLETED!! PLEASE HELP ME RESOLVE THIS, I AM VERY DISAPPOINTED. PLEASE CONTACT ME ASAP  BENSIMP34@YAHOO.COM 225-333-7444  ... View more

HELLO, THIS IS BENJAMIN SIMPSON,  THIS HAS BEEN MY 3RD TIME TRYING TO REACH SOMEONE TO HELP ME OUT WITH THIS HUGE PROBLEM I HAVE.    MY CONFIRMATION NUMBER IS ************** I RECENTLY USED SOUTHWEST VACATIONS FOR A TRIP TO HOUSTON. I BOOKED THE TRIP THROUGH SOUTHWEST AND BOOKED THE FLIGHT, HOTEL, AND RENTAL CAR USING SOUTHWEST. WHEN I BOOKED THE VACATION I PAID IN FULL WHICH WAS A TOTAL OF $1354.21( INCLUDING TAXES). THE TOTAL WAS FOR THE FLIGHT, HOTEL AND RENTAL CAR.  THE VACATION WAS SEPTEMBER 17TH,2023 - SEPTEMBER 22, 2023.  ONCE THE  TRIP WAS OVER I LOOKED AT ME CREDIT CARD (MASTERCARD ENDING IN 2345) AND SAW THAT I WAS CHARGED BY THE RENTAL CAR COMPANY (ALAMO) AND THE HOTEL (HAMPTON INN). I HAD ALREADY PAID FOR EVERYTHING UP FRONT WITH SOUTHWEST PRIOR TO THE TRIP. I DONT KNOW WHY I AM BEING BILLED TWICE!!!!! I HAVE TRIED TO GET THIS SOLVED WHICH THE RENTAL CAR COMPANY & HOTEL COMPANY HAVE TO ME I HAVE TO CONTACT SOUTHWEST TO RESOLVE THIS ISSUE.  ATTACHED IS THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDE FLIGHT, RENTAL, AND HOTEL.  UNDERNEATH THE SOUTHWEST CHARGES IS THE ADDITIONAL CHARGES I HAVE BEEN CHARGED BY THE RENTAL CAR AND HOTEL. I HAVE BEEN CHARGED 2X AND I NEED THIS RESOLVED ASAP. I HAVE BEEN TOLD SOUTHWEST HAS BEEN WORKING ON THIS AND I HAVE RECEIVED NOTHING FOR TWO WEEKS!!!!!!! EVERYTHING YOU SHOULD NEED IS ATTACHED TO GET THIS COMPLETED!! PLEASE HELP ME RESOLVE THIS, I AM VERY DISAPPOINTED. PLEASE CONTACT ME ASAP        ... View more