2 weeks ago
Sometimes just walking away is the best response. Which is what I did then. It is not my nature to get into verbal confrontations and I don't plan on ever putting myself in that position again, which is why I will never fly Southwest again. Plenty of airlines to choose from.
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2 weeks ago
Clearly, based on your responses, you work for this airline. I suspect that you are one of the reasons that Southwest Airlines has such a bad reputation. This just makes me more determined to never fly that airline again. Why else would you have so many responses basically calling me a liar and trying to spin this as something I did wrong. The only thing that prompted me to write about this for the second time is that a close friend had a terrible experience with Southwest Airlines and it echoed my mistreatment at the hands of one of their flight attendants.
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2 weeks ago
The seatbelt sign was off, another passenger was already in the restroom. I did report this when it happened that's why I got the voucher. You sound like you are looking for any excuse to belittle me and I suspect that you actually work for the airline.
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2 weeks ago
The plane had been in the air for about 15 minutes before I walked up to use the restroom without knowing it was occupied, I turned to walk back but before I could move the FA started shouting at me in a extremely loud voice to "GET BACK, YOU CAN'T STAND THERE!". I immediately stepped back and stood there basically in shock at her extreme outburst. When the other passenger left the restroom I came forward and I decided to politely ask her name as I planned on apologizing and explain that I wasn't aware that someone was already in the restroom. She exploded and started shouting at me "WHAT'S YOUR NAME, I'LL REPORT YOU TO TSA, YOU'LL BE BANNED!!!!" I was so shocked I simply returned to my seat. Other passengers kept whispering that they didn't think she would really do that but I was upset and wasn't so sure. Keep in mind I'm a senior citizen and I don't fly often I was terrified I wouldn't be allowed to catch my connecting flight home. When we landed I spent the entire time hiding in the restroom, fearful that I would be arrested.
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3 weeks ago
Worst airline I have ever been on. It's been a year and half since that terrible flight and I still can't bring myself to even think about traveling again. To have a flight attendant scream and threaten me for needing to use the restroom is not acceptable. To berate and humiliate a customer like that is horrible. Southwest Airlines answer was to send me a voucher which I never used as I would not put myself in that situation again. When did it become okay for flight attendants to abuse customers? When did it change from customer service to "we can bully any customer on this plane"? You know it's bad when another flight attendant whispers "sorry" as you disembark. So keep your lousy voucher and I'll make other arrangements. You are the worst!
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