This exact thing happened to me today. I never received email confirmation. I called hotel and they told me they received my reservation from TBO but no one I talked to knows who TBO is. The hotel said they would cancel, but I had to call 3rd party for the refund. I called southwest and they said call Booking.com. I contacted booking.com and they could not find me in their system. My credit card shows the pending charge for RTI*SWHotels. I have spent over two hours on this trying to get information and no one can help me. If I book via southwest.com I should be able to call them and get information. I should not have to spend hours tiring to get a simple confirmation. At this point once the charge goes through as a charge, I may fight the charge unless someone can give me a confirmation or tell me who booked my reservation.
I am a Southwest A-list member and only fly Southwest. After this it will be very hard from me to stay loyal to them.
I am way beyond frustrated with the situation and disappointed in Southwest.
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