This “The Middle Seat” guy just trolls every thread here singing SW’s praises, telling people how dumb they are for voicing any position against the company…he’s obviously on their payroll. Talk about useless information, LOL.
Agreed. You can’t “legitimately” lose a bag. Its negligence: plain and simple. Unfortunately, SW goes beyond not caring, they intentionally do everything they can to get out of paying for losses they’ve caused. They lost my bag too. I went through all the protocol they required and they are still refusing to pay me. SW’s goal is not to make their customers whole after they’ve lost their bag….their intent is to bully you, intimidate you, place unrealistic expectations, and fail to communicate, in the ultimate hope of tiring you out so you’ll go away. So here is some useful information: know that you will have to pursue legal action against SW to get any movement out of them. Their lost baggage claims process is not created to help its consumers—quite the opposite.
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