So I purchased a ticket for my daughter, her boyfriend and their child as a Christmas gift - almost 1500. I used my Southwest credit card and made the reservations myself.
I now find out that he cant fly for medical reasons - not a one time thing, just not able to fly. I contacted Southwest and was basically told too bad. They will only give a credit in his ne, which is totally useless. I even asked for a flight credit - me, my daughter, someone who can use it...but nope.
Being that I'm retired Navy and a government employee, I have always used Southwest when possible - but that will now change.
I understand rules and policies, but there also needs to some understanding for unforseen circumstances.
You have lost a faithful customer due to your rigid and inflexible understanding. Not like you were losing anything, the ticket would have still been used
I think I will have him make a reservation and just not show up so that at least you lose the seat!!!
... View more