12-17-2023
04:05 PM
12-17-2023
04:05 PM
Hello, we upgraded the boarding and now I understand that is non refundable. Thanks so much for your insights.
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12-09-2023
10:51 AM
12-09-2023
10:51 AM
Hi, Can anyone confirm this as I checked online but could not find the answer: I was just told by SWA customer service that upgraded boarding is non-refundable/ no credit - basically, forfeited when you change to another flight. Here is what happened to me: I upgraded Wanna get-away tickets to Business for two and paid the $100 to get a better seat position. On the day of the flight, we needed to switch to an earlier flight and we got help from the customer service agent at the gate - The Wanna get-away was credited and we paid the fee difference as the ticket fare was different, the agent told us that the upgraded boarding fee will be refunded/credited separately. It has been a few weeks now so I just called the SWA customer service to check on the status and was told all upgraded boarding fees are forfeited anytime you make a flight change and only refundable when SWA cancels the flight. Is this accurate and the agent at the gate was wrong? Thanks in advance
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