Southwest Airlines Community

The cancellation insurance with Southwest Airline Vacations does not cover anything.  I booked a vacation package through them.  Within two days of booking the vacation package, the flights times were changed dramatically with no options for us to change the times so we cold make the flights work with our schedule. I called to cancel thinking I would get a refund for all but the cancellation insurance.  The person told me the insurance was only good for the land portion of the trip. Why would I purchase insurance for the hotel only, when the hotel cancellation policy is full refund if you cancel 24 hours in advance.  Southwest Airlines changed the flight with an 8 hour difference from what we booked and our schedule would not allow us to leave that early. The Southwest Airline Vacations customer service representative call southwest airlines then he came back on the phone and told us that southwest airlines will refund the airline portion of the trip and it would take 5 to 7 business days for the refund to my card. Month late, I only received the hotel portion of the trip to my credit card. Another phone call to Southwest Vacations. Got the run around to different departments. Finally, got an agent who told me that I need to call southwest airlines myself. (After being on the phone for 1hour.) Told him he needs to call them because I book thorough southwest airlines vacations. He called them on my behalf and told me the airline refund the money to a 3rd party. Agent came back on the line stating he is filling out the forms for my refund of $913.32. After another 10 minutes, he came on the line an stated he is escalating the form and I should receive a refund as soon as possible. I would never buy trip cancellation insurance with southwest airline vacations.  If I get the refund, then I might consider using southwest airlines again. Most likely will never book southwest airlines vacations.  Beware what is being cover but trip cancellation insurance. Read the fine print.  ... View more