You wouldn't happen to have the name of the supervisor from Chase that handled this would you (I know this is a long shot!). I'm dealing with this exact issue right now. I called Chase a week ago - they tell me they have no idea what I'm talking about, no price adjustment can be done. I read your response on this thread and called SW today - they tell me I have to call Chase. I call Chase and they tell me they can't do it, I pressed the issue and said I was multiple forum articles on the topic, they put me on hold and called SW for me - and success, they said they will be able to get me SW rewards points for the balances ($800 across 4 tickets!)!!! Then they come back on and say that SW actually said that they couldn't do it, some BS about it was too far out from the flight (which is never true) and that I could try calling SW directly (which earlier SW told me they can't do it). Overall, both SW and Chase seemed like they had no idea about how to handle this, so I told the Chase rep I wanted them to log some kind of complaint about it. I think I'm going to just have to keep calling them and eventually get a rep on both ends who knows what they are doing! For $800, it is definitely worth calling a few more times.
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