12-20-2023
08:01 AM
12-20-2023
08:01 AM
We as a family of 4(2 kids) wanted to go to Cancun and booked through southwest. I was supposed to travel from cmh to Cancun at 6 am flight from cmh airport. Was stopped by Roxanne, Southwest agent and she refused us boarding pass saying I need visa to travel Mexico. I am USA permanent resident and Indian citizen. I don’t need visa to travel to Mexico. Roxanne, 20 years in sw doesn’t have basic knowledge of travel needs to Mexico. We had showed Mexico travel guidelines to Roxanne from different websites and she didn’t pay heed to us. It’s horrible experience and had to miss 6 am flight. We tried rebooking again through sw by paying 1500$ from my pocket and it went through. She had a very rude behavior, felt racist as well and doesn’t know how to refund the original ticket as well. Not sure how sw is employing such ppl. Had travelled in sw in the past and never had a bad experience. I am at loss. Will not travel again in sw. Bye bye sw.
... View more
