Southwest Airlines Community

When I called them a representative told me which promotions I signed up for and the dates they were through.  They were also confused as to why they aren't showing on my points activity screen.   ... View more

I just went though this with SW;  You have to find the registration confirmation (if there is one) in your email;  The points are posted up to 8 weeks after the date of the promotion ends;  If ending in 12/31 then have to end of Feb to post;  I went back through all of mine and double checked the dates and added to a spreadsheet;  I had some from earlier in the year and they all posted between 4 - 8 weeks after the promotion;  You do have to look in the Other category, then by what type of qualified, the tiered or the companion;  It looked to me like there was a 0 on the same dates on the all category that the companion pass or TQP posted where you didn't actually get additional travel points, just qualifying points;  I am waiting for my points for the promotions that ended in Dec to hit and will be tracking.  ... View more

Mine were added. I tried calling but the customer service area wasn't the best help. I got more assistance and better answers by sending a message to southwest on X (Twitter). I made a long post earlier in the thread 🙂 ... View more