@Kayo131 wrote:
Thank you Southwest for making my evening. WOW is all I can say. Who knows when my bag will be returned or what condition it will be in.
When is a good question, but there's no reason to think it will be mangled unless you saw it get run over by a ground vehicle. I hope you were able to get compensation, keep us posted.
I did see this once at DAL where a tight turn on the baggage cart let an item fall off and a few thousand people could see it from the concourse gate area. Eventually someone picked it up - at least that was a checked item, that's not quite on your level with a forced gate check but it does happen.
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