Southwest Airlines Community

TLDR: The Vouchers promised were never received for picking up a lost bag at great expense.   I took a flight this week from Oakland to West Palm Beach and due to severe staffing shortages in Oakland airport most of the people there missed the early morning flight despite being in the airport over an hour ahead of time. The kiosks were broken, the bag drop line went out the door and took 30-45 minutes to drop a bag before the 45-60 minute security line left people with no options.    My bag was lost in the process and due to living far from the airport I was promised a LUV voucher to pick it up when it was found and returned the day after the long flight day. The zipper looked to be broken at this time and no VOUCHER was given when I went to pick up the bag after paying $50 to rent a car and driving an hour each way to get there and pick it up since no delivery was easy to that area.   Where do I go to get the LUV VOUCHER that was promised for this tough travel experience? Between being forced to sign up for CLEAR to make the flight and renting a car to pick up my bag, I'm out an extra $200 on this flight so far and it's frustrating to be promised something that was not received. Where do I go for help? ... View more