When you check in and you choose what type of sports gear you're checking it will list "Hockey Bag" under one of the options however this would then separate your hockey sticks.
In talking with an agent at the Departures desk they suggested checking the baggage as "Ski" equipment so you get a "Skis and Boots" baggage claim tickets. This makes total sense but why not update the language so hockey families can more easily self-check the hockey gear themselves. Luckily the departure agent was able to rebook the gear so that the sticks and hockey bag were together rather than separate items so we didn't have to pay separately for my son's clothes.
This is feedback for Southwest to make a change in the check-in experience so you're more Ice Hockey friendly. I know a lot of families fly Southwest because of the baggage policy.
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My partner reported to me that another passenger on her flight yesterday grabbed her leg. She said he was visibly intoxicated and was still served two additional drinks on-board. He was also making passes at her while his wife was sleeping next to him.
She did noticed the flight was very full and tends to be more passive so she didn't speak up to a flight attendant in the moment as she didn't know she could be reseated. She didn't have a lot of time for her connecting flight so she didn't report it either after deplaning.
She doesn't remember exactly what row she was in due to not having a specific assigned seat however she did see the offenders boarding ticket during the flight so she knows his last name and the beginning of his first name so they should be able to determine which passenger he was. I have the flight number and her record locator.
Wondering how I assist her in getting this reported so it can be investigated. I looked on the website but didn't see anything specific that would help me in reporting this. I did try to connect to Facebook messenger chat but no one has come online yet because she doesn't have a rapid rewards account.
Anyone have any advice?
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