03-17-2024
01:36 AM
03-17-2024
01:36 AM
Wow, looks like this is a 3 year old bug. Just hit this trying to apply travel funds that could not be found because first name contains a space.
Ticket was booked with RR account that has the correct name. There is NO REASON it should not be able to match funds to the account. It should be looking up by RR account if the website can't figure out how to compare a space. So frustrated that I had to log out and use the WRONG first name in order to apply funds which were originally booked with the correct name. Tomorrow, I will have to call customer service to see if they can fix the name to match ID.
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