Southwest Airlines Community

I agree.  The complaints are starting up again at MCO regarding family boarding, excessive number of carry on items and size of carry on items.     ... View more

@Tagreen wrote: Discovered why my bag was not on carousel, southwest crushed the bottom with of a new Away Suitcase.  Wow! What a completely inept airline you have become. Re: The damaged bag, were you able to speak to and file a claim with the Baggage Claim staff at the airport upon discovery? That would be a key step as you may be due compensation for the damage if reported within four hours of receipt at the baggage claim area.   Either way, I would send your letter in an email directly to Southwest Customer service as this board is customer-to-customer and this community does not have the means to process your baggage incident. Go here:   https://support.southwest.com/helpcenter/s/email-us Click on "Comment", "Baggage" and "Damaged Luggage". ... View more

This situation says it was solved. If you read the solution it wasn’t solved at all ... View more