03-26-2024
08:53 AM
03-26-2024
08:53 AM
I made a reservation to National Harbor, MD April 14-17 + Hotel.
Today, March 26th, learning that my employer had rooms reserved for us, I called Southwest wanting to either Cancel the hotel portion of the reservation or cancel the reservation entirely and rebook the flight. Note: the confirmation email concerning the hotel states, "Hotel Cancel Policy: CANCEL PERMITTED UP TO 3 DAYS BEFORE ARRIVAL".
I was told that I can cancel the hotel but I would not receive a refund to that portion regardless of weather I canceled the hotel or the entire package. This is misleading.
I have always been a fan of Southwest, but I will not book a vacation package with them again as they are not clear in their policies regarding changes and cancelation.
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