3 weeks ago
3 weeks ago
You are incorrect. This is the story. I requested the police report from the airport because I, too, felt certain I was missing something. I received it last week. The report states the young reporter did not want me removed from the flight and did not feel threatened. This additional information only confuses me more.
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3 weeks ago
3 weeks ago
We were not given the option. The customer service agent at the gate was insulting. In fact, I was not aware of the rebooking until my daughter logged into my account looking for information to track down items that were left on the plane.
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When security removes a passenger from a flight, does anybody know who determines the next step? I asked a kid (he was in his 20s—I am 76) to move his feet in the boarding area because you had to step over them to get through. He scoffed at the request. I said again, "You need to move your feet and learn to respect your elders." I boarded the flight without issue because that was the extent of the situation. There was no scene. This kid took my picture and falsely accused me of being a threat to security. I was escorted off the flight by law enforcement.
After I was interviewed by law enforcement, Southwest refunded my ticket and booked me on a flight the next day, free of charge. I was not allowed to travel with SW on the same day. However, I was able to travel on any other airline. How does this make sense?
Does anybody know if there is a formal policy for this process?
Thank you.
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