Charles of Georgia Center provided me with EXEMPLARY (above and beyond expectations) CUSTOMER SERVICE
when I could not get onto Southwest Airlines account.
Since I have been a Southwest Airline client since 1995, I was amazed how Charles was able to overcome multiple blockages until I was able to get onto Southwest Airline to check my schedule on a flight.
Charles was very knowledgeable, patient, clear about options to get the problem solved and encouraging. I hope this feedback will be given to Charles in his performance material and shared with others to encourage their patience when working with a Southwest Airline person who needs assistance.
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