Southwest Airlines Community

With the recent news, I called Chase to see what would be involved if I wanted to cancel my card. They immediately offered me a $100 credit to retain me, that will post in 1-2 months. I accepted. They also advised that there are no strings attached, and I can cancel the account the day after the credit posts. Further, the annual member fee will be pro-rated back to the day of cancelation.   Just wanted to share in case others were considering doing this. ... View more

It is CRAZY to me that our Southwest.com accounts do not have Two Factor Authentication to better secure our reward points. These points are REAL MONEY and this is entirely unacceptable that Southwest does not have better means to secure our accounts. People are getting their reward points stolen - just search these forums and see!   I have been a card holder for 10 years and am canceling as a result. This is ridiculous and unacceptable. I will NOT leave my MONEY (reward points = CASH) in an unsecured online account. ... View more