Southwest Airlines Community

Southwest Airlines complains group on fb ... View more

Bea, take a look at this, or maybe fb group? https://client.chatcrypt.com/ ... View more

Hi Bea,  I just had a call-back from a Southwest claims rep because I emailed them for the same reason (misleading* UI on points transfer). They weren't able to refund me the points or money - but said they would take my feedback to their marketing team to fix UI issues that I found with their mobile app. I was un-aware that this misleading practice has been happening for years - so I didn't pursue it further.  But I actually have proof - that there is no clear disclosure of cost-per points on their mobile UI compared to the fine-print on their browser.  Let me know if you want to follow-up on this and I can share my screenshots with you, because I think this is a clear case of turning the blind eye...  ... View more