I recently flew SW and upgraded my flight to business select for my wife and me. I received A2 and A3. Keep in mind that the flight cost me extra money to upgrade. Well to my surprise, the boarding process began, and my wife and I looked at each other and could not believe how many people boarded before us. We were able to find empty seats in row 9. The system is broken, and they need to address the problem with the preboarding scam that is going on. After contacting SW customer service their answer was, "We are sorry for any inconvenience". However, they still gladly took my money. Now I see that their prices went up, so this means that everyone that flies SW now will have some condition to be able to get better seats and not pay the extra fees.
It doesn't take a college degree to correct the problem on hand. Just start charging for preboards or seat them between A and B group. This issue has been going on way to long and it is getting worse. Passengers found the flaw in SW boarding process.
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