07-01-2024
06:14 PM
We were traveling for my sisters engagement dinner. We booked our puppy in care for the weekend, paid for Oakland airport parking for the weekend, arrived on time, checked 1 bag and 1 set of golf clubs, all to sit on the plane at the gate for 3 hours with little to no explanation.
We missed our family obligation and deboarded the plane, from there to be told they could not give us information on where our bags would go to be returned back to Oakland,CA.
After multiple phone calls and worrying about our belongings, we found our bags and have to return to pick them up today.
All of this with not a single apology. Countless hours wasted, multiple trips to the airport, money lost, family memories gone.
Now as we look to rebook a flight in the next couple of weeks to make up to our family in Ontario, CA for missing the big engagement weekend...there are no flights of the same cost. The flights are Double for every upcoming weekend. Southwest, major let down. After all of this, now I have to pay more?
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