2 weeks ago
My wife and I have been trying to travel home from Orlando to Columbus, OH. We were given numerous excuses about possible earlier flights. Each customer service agent has given us a different non-helpful answer. They were happy to take our luggage and put it on an earlier flight, but only had one seat available for standby. All in all, about 14 hours wasted and nobody at SW gives a crap.
This garbage about not sitting together unless you pay extra should be against the law.
We will not be traveling with Southwest again. Much better airlines out there that want my business.
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