a week ago
2 Loves
Lucky you...seeing the Indy 500 in person. I'm a race fan and that race is on my bucket list.
But to address your complaint:
You weren't charged a change fee. And, as your napkin indicated, SWA does not charge change fees.
However, you were charged for the difference in the cost of the new flight. For example, if your original Sunday flight was $200 and the new Monday flight was $488, you were charged the difference in flight cost...or $288. Because it was a last-minute "purchase" or change, the flight was more expensive.
All airlines will charge the difference in flight costs if you make a change. All of them. I'm sorry you misunderstood the benefit in its entirety.
Here is a link to SWA's Same-Day Change and Same-Day Standby explanation:
https://www.southwest.com/airfare-types-benefits/sameday-standby-change/#:~:text=Same%2DDay%20Change%20and%20Same,day%20you're%20taking%20off%3F
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