My family was flying out of Chicago Midway on Friday June 28th. Our flight to Dallas was delayed a little but it meant we would miss our connection. Margie (I wish I knew her last name) called us up to the desk where she had already found us another flight. She also saw we were flying with a small child and directed us to the kids play area and where we might be able to find a little quiet space along with meal vouchers. We had experienced a similar delay a few weeks ago with another airline and the difference was night and day. If we could give Margie an award we would. She made our hours in the airport so much better and she did it with kindness and a smile.
... View more
