My family and I love, love, love Southwest. Never, ever have we had a serious issue. Still haven't.
Just trying to understand the logic behind a recent flight we were to take. We had been watching updates about hurricane Debby and all the way up to the day of flight, we check and saw "ON TIME", from MKE to TPA. The day came and we got a notification of delay, flight departing at 0955 reschedule for 1734 hours.
We figured okay no big deal, an hour later 1634, then 20 minutes later 1212 hours. So we figured 35 minute drive let's get there early so we left at 0800.
At 0814 we get an alert that we're no longer delayed and set for 0955 departure. So we freak and start hitting the peddle.
We get to the parking ramp grab our bags, start to run and get an alert 0845, canceled.
I get you have to cancel for our safety. I respect that and fully appreciate it. I appreciated talking with your super overwhelmed customer support agent, that did a marvelous job with helping me.
My only suggestion is, if there is a chance of cancellation. Keep the delay out there for 1734 and then cancel. Don't worry people that they're going to miss a flight, hurry to get there and then cancel. Just my two cents.
Other than that, thank you for having a Warrior Spirit a Servants Heart, Fun loving Attitude.
You regularly provide a safe and reliable experience, your crew on the grounds, behind the counter and over the phone provide top level service and low cost or efficient opportunities for my family to travel to Florida, Arizona and New York.
Thank you!
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