Southwest Airlines Community

Hello- Sorry to hear you're still having trouble with Booking.com. This is very unusual as Booking.com is a legit 3rd party booking engine. What is most unusual is they appearing to not escalate your claim.   Would you confirm my question in my first reply where I brought up the example hotel offer (where I saw 18k total Companion Pass Eligible RR Points offered for booking two rooms for two people in Vegas). See the screenshots in my last reply.   On the checkout page, I see where it asks for the two guest names and I assume that Guest #1 is the buyer, Guest #2 is the second adult to occupy the second room. I would expect to get the full 18k points should I fulfill the stay as I didn't see any published restrictions other than the buyer's name needs to match the name of the RR accountholder to earn the points.   Based on these screenshots and your described experience of receiving only 15k of the promised 30k offered, would I as the buyer get only 9,000 of the 18k points?   Also, I would locate the original "Your hotel reservation is confirmed" email and double check that the total points promised in the email says, "Rapid Reward points 30,000 Points" beneath the grand total of the stay. If it says 15,000 that is the total points promised, not for each person.   If the email documents the full 30k points, it's possible something technical happened between the Booking.com engine and your hotel's booking system that the customer reps either cannot or don't know how to resolve.   If Booking.com is not able to resolve this and you already submitted all your supporting documents to them, we as buyers have the CFPB to fall back on which should force an escalation. I cannot give direct advice in this area as I don't know all the facts concerning your stay but I can share what I would do if I proceeded with the above example booking at LAS, followed all the rules, fulfilled the stay, expected to receive 18k points but only got 9,000.   If I find that after submitting multiple inquiries with the supporting documents that Booking.com cannot resolve the issue or the reps state an unpublished "rule" that half of the RR points go to me and the other half to the other person (which would be impossible as there is only one RR account field), I would submit a complaint to the CFPB and include the confirmation email documenting the points promised, and the email communications between the parties. This would force the booking site to have upper-level staff investigate this. ... View more

They have been doing this for years, if you already have the card just click - 'no thanks, just take me to TV'   I don't think current card holders are eligible for any of these bonus awards.   ... View more

Our kids have been flying as 'unaccompanied minors' and now 'young travelers' for several years.  We have always been issued 2 adult gate passes with no problems, never tried to bring kids along with us tho.    ... View more