a month ago
Learning opportunity for me about this works. Earlier this week in a smaller airport with no self help kiosks ( you had to wait to get to the counter and then do the kiosk with the agent to print the baggage tags). It was 4 am and about 3 or 4 agents were doing 2 kiosks at a time. Where the regular line and priority check in line ended were right next to each other. There was a customer in the regular line who was letting every single priority person go to the kiosk before her at least 8 passengers if not more. By the time the priority line cleared the regular line had gotten so large it was exceeding its the ropes.
I was of the thought priority line would work like it would it did in Disney - where priority goes every other person, to keep both lines moving. However this pattern continued since it was the one set.
I feel the agents could have maybe directed it a bit better by shouting which line they were calling from. Rather than, “next in line”, calling “next in priority” or “next in regular”. I guess my question comes down to, was this the typical way this goes? If yes, I will know for next time!
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