@Justcurious1 wrote:
Learning opportunity for me about this works. Earlier this week in a smaller airport with no self help kiosks ( you had to wait to get to the counter and then do the kiosk with the agent to print the baggage tags). It was 4 am and about 3 or 4 agents were doing 2 kiosks at a time. Where the regular line and priority check in line ended were right next to each other. There was a customer in the regular line who was letting every single priority person go to the kiosk before her at least 8 passengers if not more. By the time the priority line cleared the regular line had gotten so large it was exceeding its the ropes.
I was of the thought priority line would work like it would it did in Disney - where priority goes every other person, to keep both lines moving. However this pattern continued since it was the one set.
I feel the agents could have maybe directed it a bit better by shouting which line they were calling from. Rather than, “next in line”, calling “next in priority” or “next in regular”. I guess my question comes down to, was this the typical way this goes? If yes, I will know for next time!
The way it worked is the typical or expectation - priority line walks up, priority line is next.
However usually there are more than one agent working the counters.
Not having seen it in action the passenger was doing it "correctly" but usually it would be directed by the agent.
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