Flight was not full, they confirmed our seats were available.
I understand the 10 min rule and at the end of the day it's not unreasonable. However, once it became clear we wouldn't board, they were comically unhelpful.
At the airport we did the QR thing before we booked the hotel and they sent each of us a $200 LUV, which is great, but it doesn't account for the hotel paid out of pocket.
It'll sort out in the end one way or the other, not the end of the world.
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