I always use Southwest over other airlines when I have the opportunity to do so. I am very disappointed that they are ending open seating. Now they will be just like every other airline and I will no longer favor them over other airlines.
I hope they reconsider their decision to end open seating. Perhaps they will revert their decision when the decrease in sales to loyal customers who appreciate the flexibility provided by open seating outweighs the increase in revenue they generate from charging people to pick their seat.
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