Wow.... what a story! I am sure it took a toll on your finances. I found it interesting that your husband called Southwest immediately . May I ask why? Are you a special rewards member? Discounts?? My family has worked in the airlines business and not to mention names of the airlines however there were situations (like yours) where families had emergencies and one particular airline were honored to assist families in hard times to free airline tickets and/or free upgrade to business class at the time it was needed.
Southwest is a great airline and there should be have been some gratification from them that you as their loyal customer chose them on your journey.
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