Talk about going up and above the call of duty ... my luggage was accidently sent to Phoenix when I was going to Chicago. No big deal, except, I had a frozen mosenberry pie in one of the suitcases and the suitcases were not coming until the first flight of the NEXT day. Even though the pie was frozen and in several plastic bags, I could just see dark blue berry stains everywhere.
Not to worry as the Southwest baggage representative let Phoenix representative know the situation. They took the pie out of my suitcase, put it in the freezer, put it back in the suitcase the next morning and when it was delivered (mid-afternoon) it was still frozen! And that's why I fly Southwest.
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