02-15-2010
12:58 PM
Prior to 911, I was a frequent SW airline business passenger required to fly 5-6 days a week and always chose SW when I could. I had nothing but Praise for SW and rarely had any problems and actually enjoyed the flights. Since retiring, I have flown SW on several occasions to find that SW Airlines has changed to being the unfriendly skies. In fairness, not all flights have been that horrible but the mood of the employees, the pettiness of some rules and the fact that interpretation of the rules are subjective and left to the discretion of employees. I have seen people fly to one hub without a problem and then switch flights to continue on and be denied boarding by a different employee even though nothing had changed. Everyone remembers the pretty girl debacle of several years ago.
I now fly other airlines and rarely give SW my personal travel dollars. The seats are too small and on most flights we are crammed in like cattle. Charging for drinks, blankets, pillows, luggage, carry ons and silly TSA requirements (that do not make us any safer) . No belts, shoes, pillows or blankets, no bathroom privileges an hour before and now the totally nude body scanners. I realize that same of these things are beyond SW Control BUT if you wish to remain a profitable viable airline drastic changes need to be made. Please do what you can to return to the great airline that you once were.
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