Dear DISMAYED,
I appreciate your input but I think you've misunderstood my point. I am certainly not "blaming" Southwest for ATA's demise, nor did I expect Southwest to fix it. However, they promised they would rebook me at their cost and I took them at their word, instead of rebooking elsewhere as I had planned to do. So what I DID expect from Southwest was for them to follow through on what they told me they would do. Please understand they didn't say, "We'll try to rebook you," "We may be able to rebook you," they said, "We WILL rebook you" and stated it was only a matter of time.
What part of this or my previous post is "nasty" toward Southwest?? Your own post was downright hostile toward complete strangers who are only here to vent frustration at a very disappointing turn of events.
It seems to me you may be more closely affiliated with Southwest than you let on...
In any case, you're absolutely right that there are situations more dire than mine or Jerilyn's or even the unfortunate ATA employees who are out of work because of this. While I believe compassion for ALL is extremely important, you can be compassionate and still retain your right to express frustration when you feel you've been wronged.
Thanks for reading and I really do hope you have a nice day.
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Dismayed,
It's wonderful everything worked out so peachy for you. Congrats! I hope it's never your own wedding you have to cancel or your own family's heart you have to break because a company's promise went unfulfilled.
Try to have some sympathy for people like Jerilyn who saved everything for a once-in-a-lifetime trip for her family. You should read her story and consider what you would have done. I know you believe you would have handled this situation flawlessly SINCE YOU'RE A TOTAL GENIUS WHO HAS EVERYTHING FIGURED OUT AND WRITES IN ALL CAPS TO MAKE SURE EVERYONE KNOWS IT, but the reality is most people don't have the means to buy a "backup" trip-- maybe they could have made it work on prices a week ago, but they were assured by Southwest they wouldn't have to. I fail to understand what is so outrageous about being upset by that.
Have a nice day and try to show compassion for others.
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