I'm not going to write what everyone else is saying because I do agree that the "apology" to KS was awful, spiteful and insincere.
What I will say that that regardless of whatever size you are, NO ONE and I mean NO ONE has EVER flown coach and said what a relaxing and comfortable ride it was. You are ALWAYS squeezed against someone, big or small, someone always smells (bad or good/perfumy) and if you say that you have flown coach and were comfortable sitting next to 2-3 people, you are a liar regardless of your size.
We are arguing about the definition of what it means to be "fat" and or "normal" and these definitions do not exist because there is no one definition. SW is trying to make money and we are the morons who keep paying for the bad service and "shared cans of Coke". If you wanna make a difference, stop flying with SW because this is a PR nightmare that was WAITING to happen to one of these money grubbing companies.
If SW (or any airline) wants to make this better, they should accommodate all customers regardless of size, disability...whatever. Start by making the damn seats bigger because I guarantee, anyone who has said that a fat person has "invaded their space" would shut their mouths if ALL the seats were bigger. SW here is the plea from the common man, STOP treating us like luggage, STOP treating people like garbage, STOP treating your customers as a burden and START making some damn changes.
You dropped the ball and FINALLY someone was able to shed some light on the shadey business of your airline. DING! You are now free to lie about responsibility...
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