Your company has just taken a large dive in customers due to your lies, false information and and poor customer service. As stated in other comments, Mr. Smith has been buying 2 seats so he doesn't have to deal with other passengers annoying him. Your policy has stated that you must be able to have space between the armrests which Mr. Smith was shown to have provided. He also was able to put on the seatbelt comfortably without an extender.
As a shareholder and market journalist, your company may not see a significant dip yet, but over time there will be an extreme drop in overall customer revenue due to the poor strategic planning you have placed on your public relations and your failure to address discriminatory regulations as well as your inability to train flight employees.
Due to the high profile of this situation regarding a celebrity complaint and the news it has garnered, I would like to bid your corporation goodbye, you should never mess with a celebrity
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