To the larger passangers, let me tell you. I wouldn't wanna be the employee that has to make the decision to tell a passanger that they have to pay for an extra seat. Do you know how hard that is? Think about it. Its not easy. Its not personal either. SWA wants comfort for all passangers and safety is the number 1 priority. The issue in this occasion is that there might have been some miscommunication or misunderstanding somewhere along the line and Mr. Smith was put in an uncomfortable situation. There is no way SWA meant to do that. This should be a great opportunity to inform people of the policy and for larger passangers to get informed so that when they arrive at the airport they know why they are asked to purchase two seats and not take it personal. Better yet come to the airport with two seats purchased and hope the flight is not full to get the refund on the second seat. I think its fare.
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