That's a great story, and I have another SWA pilot story. I flew back from somewhere to BWI, was out of the airport and almost to I-95 when my cell phone rang. A gentleman told me that I had left my iPad on the plane (I had a business card taped to the inside flap of the case).
I said, "Oh, shoot. Can you wait there? I'm coming right back!" He said, 'Well, no, I have to fly off in a few minutes, but I'll make sure it gets down to SWA lost baggage." I said, "When does your plane leave?" He said, "It's the same plane you were on. I'm the captain." I was flabbergasted.
I got back to the airport, and the iPad was right where he said it would be. I couldn't believe it.
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I don't understand the "open seating" to begin with. Isn't it safer to know where everybody is sitting? One of the fortunate things about the 9-11 hijackings was that the flight attendants could identify the seats where the hijackers came from -- so we knew who they were, or at least how they registered for their tickets. How does TSA let Southwest continue its seating practice??
Or suppose somebody dies on the flight and her identificatgion is in a bag up in the overhead with a kazillion other bags -- how long will it take to figure out who that person is, rooting through bags etc to find identification? If her seat were assigned, you'd probably have all her information right away.
I generally like flying SWA but I always thought their seating policy was kind of nutty for this day and age -- and it looks like it will continue to be so.
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