02-17-2010
12:01 AM
1 Love
The actions of the employees was inappropriate. He was flying stand-by and the gate agent should have made the call not the flight crew. It is an uncomfortable situation to tell anyone they are "fat", they already know it. If this has been a policy for 25 years and your employees do not enforce it, is it a skill issue or a will issue? Regardless, it appears these people need more training. I think reaching out to Mr. Smith was the right thing to do. Sorry he didn't know how to acept an apology.
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