Happy Blog Birthday Brian. I'm so glad you came onboard the blog bandwagon and stayed...there was never anyone better suited for the job. It's been amazing to sit on the sidelines and watch the blog and other social media channels bloom and grow (I feel a Sound of Music song coming on...). You and your team are definitely setting the standard for greatness in the social media space. I'm so glad I was there for a small part of it. Here's to another 5 years of dead squirrels, stinging insects, and perfectly timed space ship landings.
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Currently the $5 is per segment so if you have a stop or connecting flight, you'll be required to pay twice. We hope to transition to O&D (covering full flight, including all stops and connections) in early December.
Regarding monthly/yearly passes...all that is being considered as part of the long term plan. With only 33 aircraft our options are still limited. We want to make sure that paying for a service means you have access to that service. As we get more aircraft outfitted with the system, we'll roll out more payment options.
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09-09-2010
09:25 AM
11 Loves
LF - sorry about that. We are trying to alert Customers in advance if they are scheduled to be on a WiFi plane but, unfortunately, plane swaps happen. I hope you find yourself on a WiFi plane soon.
Estimated completion date for installation is end of 2012. As the number of WiFi-enabled planes increase so will awareness of the product (it's still very new for Employees at SWA too) and the odds of you finding yourself on one.
Angela
Manager Product Development, Southwest Airlines
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Hi Everyone -
I've read all of your comments - thanks Brian for keeping the conversation going over the weekend. You deserve a vacation, Man.
Brian answered most of your questions but I wanted to toss out a few more points. First of all, we do believe that, when it's all said and done, we'll have the best wi-fi in the sky and a pricing structure to fit most every passenger - whether they fly frequently or occassionally, longhaul or shorthaul.
We've tested a broad range of price points from $2-$12 over the past 6 months. The great news about going with Row 44 is that we have complete control over the pricing so when we say it will be a value, it's because we've been surveying and talking to our Customers for many, many months and that feedback is shaping the decision.
As far as advanced notice or purchase, that's going to be a bit tricky during the install phase. When you book a ticket it's not tied to an aircraft so, until we're full fleet, you won't see it available for sale on southwest.com. We will be letting passengers know via e-mail 24-hours prior to their flight that they are scheduled to be on a wi-fi plane so be sure to check your e-mail before you fly.
There are currently no plans to put power it the seats so you'll need to make sure you're powered up and have an extra battery on hand for those long flights.
Like Brian mentioned, VoIP is currently blocked and will remain blocked. Not only does it suck up a lot of bandwidth but it's disruptive to the in-flight experience.
Thanks all for the comments and ideas. This is really exciting for Southwest and we can't wait to get going.
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09-04-2006
11:22 PM
32 Loves
Maybe SMU should try paying its athletes to improve the team's performance...oh, wait...been there, done that.
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