08-02-2010
10:50 PM
5 Loves
Like many here, I think this policy change is pretty lame, particularly with no notice for older BS coupons, since I have always had a mix of coupons but never tried to use the BS ones first since it didn't used to matter. I was annoyed about the Monster drink devaluation (that was a coupon I *liked* to use in the morning), and the lack of notice and poor customer service attitude is looking more like a legacy airline every day. I'm A-List on SW as well as top tier on AA and UA and elite on Airtran, and for Boston to BWI flights I'll take a look at Airtran again. They actually have an F section, bags are free for elite, and they seem to appreciate your business more than SW does.
And, when BWI was snowed in, Airtran was flying a whole day before SW restarted their schedule, while SW told me that "the FAA won't let us fly until tomorrow". Not sure why "the FAA" let Airtran fly that day ...
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